TeleSign incident

Operator Service Alert - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 21, 2026 affecting Mexico, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 03:09 AM UTC
Resolved
May 21, 2026, 03:27 AM UTC
Duration
17m
Detected by Pingoru
May 21, 2026, 03:09 AM UTC

Affected components

Mexico

Update timeline

  1. investigating May 21, 2026, 03:09 AM UTC

    Issue: Operator - Radiomovil Dipsa (Telcel) (334/002;02;020;066) Quality degradation Start Time: 06:38 PM PDT - 05/20/26 End Time: TBP Summary: We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

  2. resolved May 21, 2026, 03:27 AM UTC

    Start Time: 06:38 PM PDT - 05/20/26 End Time: 08:27 PM PDT - 05/20/26 We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.