TeleSign incident

Operator Alert - Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 20, 2026 affecting EMEA - All countries, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 01:35 PM UTC
Resolved
May 20, 2026, 05:00 PM UTC
Duration
3h 25m
Detected by Pingoru
May 20, 2026, 01:35 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 20, 2026, 01:35 PM UTC

    Start Time: 6:26AM PDT - 5/20/26 End Time: Ongoing We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01174277

  2. resolved May 20, 2026, 05:00 PM UTC

    Start Time: 6:26AM PDT - 5/20/26 End Time: 9:04AM PDT - 5/20/26 We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01174277