TeleSign incident

Operator Alert - Outage Ecuador (EC) - Claro (Conecel / Porta) (740/01)

Major Resolved View vendor source →

TeleSign experienced a major incident on October 14, 2026 affecting NA & LATAM - All countries, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2026, 04:04 PM UTC
Resolved
Oct 14, 2026, 07:59 PM UTC
Duration
3h 54m
Detected by Pingoru
Oct 14, 2026, 04:04 PM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating Oct 14, 2026, 04:04 PM UTC

    Start Time: 09:03 AM - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Claro (Conecel / Porta) (740/01) in Ecuador (EC), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01253764

  2. resolved Oct 14, 2026, 07:59 PM UTC

    Start Time: 09:03 AM - 10/14/26 End Time: 12:41 AM - 10/14/26 Network issues previously reported for Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01253764