TeleSign experienced a minor incident on May 19, 2026 affecting EMEA - All countries, lasting 7h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 05:21 AM UTC
Start Time: 10:17 PM PDT - 05/18/26 End Time: Ongoing We received notification that Hi3G (238/06) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01173360
- resolved May 19, 2026, 12:39 PM UTC
Start Time: 10:17 PM PDT - 05/18/26 End Time: 05:38 AM PDT - 05/19/26 We received notification that the network issues previously reported by Hi3G (238/06) from Denmark (DK) have been resolved. Hi3G (238/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01173360