TeleSign incident

Operator Alert - Indonesia (ID) - Smartfren Telecom (510/09;28) - 5/16/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 16, 2026 affecting Indonesia, lasting 16h 4m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:36 PM UTC
Resolved
May 17, 2026, 04:41 AM UTC
Duration
16h 4m
Detected by Pingoru
May 16, 2026, 12:36 PM UTC

Affected components

Indonesia

Update timeline

  1. investigating May 16, 2026, 12:36 PM UTC

    Start Time: 5:27AM PDT - 5/16/26 End Time: Ongoing We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172423

  2. resolved May 17, 2026, 04:41 AM UTC

    Start Time: 5:27AM PDT - 5/16/26 End Time: 9:00 PM PDT - 5/16/26 We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172423