TeleSign incident

Operator Alert - Israel (IL) - Telzar 019 (425/19) - 5/16/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 16, 2026 affecting EMEA - All countries, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2026, 12:18 PM UTC
Resolved
May 16, 2026, 03:16 PM UTC
Duration
2h 58m
Detected by Pingoru
May 16, 2026, 12:18 PM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 16, 2026, 12:18 PM UTC

    Start Time: 5:12AM PDT - 5/16/26 End Time: Ongoing We received notification that Telzar 019 (425/19) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01172417

  2. resolved May 16, 2026, 03:16 PM UTC

    Start Time: 5:12AM PDT - 5/16/26 End Time: 7:06AM PDT - 5/16/26 We received notification that the network issues previously reported by Telzar 019 (425/19) from Israel (IL) have been resolved. Telzar 019 (425/19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01172417