TeleSign experienced a notice incident on May 16, 2026, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 16, 2026, 11:38 AM UTC
Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].
- resolved May 16, 2026, 02:29 PM UTC
Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. Start time – 08:27 AM UTC+0 End time – 01:28 PM UTC+0 We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.