TeleSign experienced a minor incident on May 14, 2026 affecting NA & LATAM - All countries and Colombia, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 01:53 PM UTC
Start Time: 06:44AM PT - 05/14/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF01171507
- resolved May 14, 2026, 05:06 PM UTC
Start Time: 06:44AM PT - 05/14/26 End Time: 08:05AM PT - 05/14/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF0117150