TeleSign incident

Operator Alert - Peru (PE) - Peru Viettel Mobile (716/15)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 13, 2026 affecting NA & LATAM - All countries and Peru, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:05 PM UTC
Resolved
May 13, 2026, 09:47 PM UTC
Duration
2h 41m
Detected by Pingoru
May 13, 2026, 07:05 PM UTC

Affected components

NA & LATAM - All countriesPeru

Update timeline

  1. investigating May 13, 2026, 07:05 PM UTC

    Start Time: 12 PM PDT - 05/13/26 End Time: Ongoing We received notification that Peru Viettel Mobile (716/15) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01171128

  2. resolved May 13, 2026, 09:47 PM UTC

    Start Time: 12:00 PM PDT - 05/13/26 End Time: 01:13 PM PDT - 05/13/26 We received notification that the network issues previously reported by Peru Viettel Mobile (716/15) from Peru (PE) have been resolved. Peru Viettel Mobile (716/15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01171128