TeleSign incident

Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02;002)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 13, 2026 affecting NA & LATAM - All countries, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 09:39 AM UTC
Resolved
May 13, 2026, 03:55 PM UTC
Duration
6h 16m
Detected by Pingoru
May 13, 2026, 09:39 AM UTC

Affected components

NA & LATAM - All countries

Update timeline

  1. investigating May 13, 2026, 09:39 AM UTC

    Start Time: 02:30 PT - 05/13/26 End Time: Ongoing We received notification that elefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01170886

  2. resolved May 13, 2026, 03:55 PM UTC

    Start Time: 02:30AM PT - 05/13/26 End Time: 07:31 AM PT 05/13/26 We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02;002) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02;002) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01170886