TeleSign incident

Operator Alert - Switzerland (CH) - Salt Mobile SA (228/03) - 5/13/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 13, 2026 affecting EMEA - All countries, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 07:55 AM UTC
Resolved
May 13, 2026, 09:50 AM UTC
Duration
1h 55m
Detected by Pingoru
May 13, 2026, 07:55 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 13, 2026, 07:55 AM UTC

    Start Time: 00:50 PDT - 5/13/26 End Time: Ongoing We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01170836

  2. resolved May 13, 2026, 09:50 AM UTC

    Start Time: 00:50 PDT - 5/13/26 End Time: 2:40 AM PDT - 5/13/26 We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01170836