TeleSign incident

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 12, 2026 affecting EMEA - All countries, lasting 7h 26m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 11:44 AM UTC
Resolved
May 12, 2026, 07:11 PM UTC
Duration
7h 26m
Detected by Pingoru
May 12, 2026, 11:44 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 12, 2026, 11:44 AM UTC

    Start Time: 04:43 PT - 05/12/26 End Time: Ongoing We received notification that Econet Leo - UCOM (642/01;82) from Burundi (BI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169865

  2. resolved May 12, 2026, 07:11 PM UTC

    Start Time: 04:43 AM PDT - 05/12/26 End Time: 09:18 AM PDT - 05/12/26 We received notification that the network issues previously reported by Econet Leo - UCOM from Burundi (BI) have been resolved. Econet Leo - UCOM end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169865