TeleSign incident

PID Contact Match, Number Deact, Sub Status and Sim Swap addon downtime

Notice Resolved View vendor source →

TeleSign experienced a notice incident on May 11, 2026 affecting EMEA - All countries and APAC - All countries and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:39 PM UTC
Resolved
May 11, 2026, 02:52 PM UTC
Duration
13m
Detected by Pingoru
May 11, 2026, 02:39 PM UTC

Affected components

EMEA - All countriesAPAC - All countriesNA & LATAM - All countriesPhone IDPhone ID ContactPhone ID LivePhone ID Number deactivationPhone ID Porting statusPhone ID SIM swap

Update timeline

  1. investigating May 11, 2026, 02:39 PM UTC

    Dear Customers, Please note that we are expecting a downtime in PID Contact Match, Number Deact, Sub Status and Sim Swap addon products, we will inform you when it is resolved. Thank you for your patience and apologies for any inconvenience. Start Time: 07:40 AM PDT

  2. resolved May 11, 2026, 02:52 PM UTC

    Date: 05/11/26 Start Time: 07:40 AM PDT End Time: 07:50 AM PDT We received notification that the issue with the Phone ID Contact Match, Number Deact, Sub Status and Sim Swap addon products is now resolved. Thank you for your patience