TeleSign incident

Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 11, 2026 affecting EMEA - All countries and Saudi Arabia, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 01:52 PM UTC
Resolved
May 11, 2026, 07:55 PM UTC
Duration
6h 2m
Detected by Pingoru
May 11, 2026, 01:52 PM UTC

Affected components

EMEA - All countriesSaudi Arabia

Update timeline

  1. investigating May 11, 2026, 01:52 PM UTC

    Start Time: 6:46 AM PDT - 05/11/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169205

  2. resolved May 11, 2026, 07:55 PM UTC

    Start Time: 6:46 AM PDT - 05/11/26 End Time: 12:53 AM PDT - 05/11/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169205