TeleSign incident

Operator Alert - Bangladesh (BD) - Robi Axiata (Airtel) (470/02;06;07)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 11, 2026 affecting APAC - All countries, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 12:01 PM UTC
Resolved
May 11, 2026, 03:57 PM UTC
Duration
3h 56m
Detected by Pingoru
May 11, 2026, 12:01 PM UTC

Affected components

APAC - All countries

Update timeline

  1. investigating May 11, 2026, 12:01 PM UTC

    Start Time: 4:55 AM PDT - 05/11/26 End Time: Ongoing We received notification that Robi Axiata (Airtel) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01169137

  2. resolved May 11, 2026, 03:57 PM UTC

    Start Time: 4:55 AM PDT - 05/11/26 End Time: 6:42 AM PDT - 05/11/26 We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh (BD) have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01169137