TeleSign incident

Operator Alert - Saudi Arabia (SA) - Virgin KSA (420/05) 05/09/26

Major Resolved View vendor source →

TeleSign experienced a major incident on May 10, 2026 affecting Saudi Arabia, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 05:00 AM UTC
Resolved
May 10, 2026, 10:01 AM UTC
Duration
5h
Detected by Pingoru
May 10, 2026, 05:00 AM UTC

Affected components

Saudi Arabia

Update timeline

  1. investigating May 10, 2026, 05:00 AM UTC

    Start Time: 20:55 PM PST - 05/09/26 End Time: Ongoing We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01168702]

  2. resolved May 10, 2026, 10:01 AM UTC

    Start Time: 20:55 PM PST - 05/09/26 End Time: 23:55 PM - 05/09/26 We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01168702]