TeleSign incident

Operator Alert - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 14, 2026 affecting NA & LATAM - All countries and Mexico, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 08:36 AM UTC
Resolved
Apr 14, 2026, 11:18 AM UTC
Duration
2h 42m
Detected by Pingoru
Apr 14, 2026, 08:36 AM UTC

Affected components

NA & LATAM - All countriesMexico

Update timeline

  1. investigating Apr 14, 2026, 08:36 AM UTC

    Start Time: 1:32 AM PST - 04/14/26 End Time: Ongoing We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01157336

  2. resolved Apr 14, 2026, 11:18 AM UTC

    Start Time: 1:32 AM PST - 04/14/26 End Time: 2:59 AM PST - 04/14/26 We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01157336