TeleSign experienced a minor incident on October 16, 2026 affecting Intelligence and Phone ID and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 16, 2026, 11:39 AM UTC
Date: 10/16/2026 Start Time: 11:36 UTC +0 Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].
- resolved Oct 16, 2026, 12:01 PM UTC
Date: 10/16/2026 Start Time: 11:16 UTC+0 End Time: 11:28 UTC+0 Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at [email protected].