TeleSign incident

Operator Alert - Nigeria (NG) - Globacom (621/50)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 15, 2026 affecting EMEA - All countries, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 11:53 AM UTC
Resolved
Oct 15, 2026, 01:15 PM UTC
Duration
1h 21m
Detected by Pingoru
Oct 15, 2026, 11:53 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 15, 2026, 11:53 AM UTC

    Start Time: 4:42 AM PDT - 10/15/26 End Time: Ongoing We are currently observing a quality degradation towards Globacom (621/50) in Nigeria (NG), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254295

  2. resolved Oct 15, 2026, 01:15 PM UTC

    Start Time: 4:42 AM PDT - 10/15/26 End Time: 5:50 AM PDT - 10/15/26 Network issues previously reported for Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254295