TeleSign incident

Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) - 10/14/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 15, 2026 affecting EMEA - All countries, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 04:15 AM UTC
Resolved
Oct 15, 2026, 08:02 AM UTC
Duration
3h 47m
Detected by Pingoru
Oct 15, 2026, 04:15 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 15, 2026, 04:15 AM UTC

    Start Time: 08:09 PM PDT - 10/14/26 End Time: Ongoing We are currently observing a quality degradation towards Econet Leo - UCOM (642/01;82) in Burundi (BI), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01254047

  2. resolved Oct 15, 2026, 08:02 AM UTC

    Start Time: 08:09 PM PDT - 10/14/26 End Time: 12:22 AM PDT - 10/15/26 Network issues previously reported for Econet Leo - UCOM (642/01;82) from Burundi (BI) have been resolved. Econet Leo - UCOM (642/01;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01254047