TeleSign experienced a notice incident on October 1, 2026 affecting App Verify and Phone ID and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
App VerifyPhone IDPhone ID ContactPhone ID LivePhone ID Number deactivationSMSSMS Verify
Update timeline
- resolved Oct 01, 2026, 04:14 PM UTC
Dear Customers and Partners, We have experienced intermittent disruptions/degradation on our platform, which may have caused delivery delays. Date: 10/01/2026 Start Time: 08:47 AM PDT End Time: 08:49 AM PDT Our Team resolved the issue quickly, and no further degradations/disruptions were observed. If you have any questions, please contact us at [email protected].