TeleSign incident

Operator Alert - Syria (SY) - MTN (Spacetel Areeba) (417/02) - 10/20/2026

Minor Resolved View vendor source →

TeleSign experienced a minor incident on October 20, 2026 affecting EMEA - All countries, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 08:45 AM UTC
Resolved
Oct 20, 2026, 02:15 PM UTC
Duration
5h 30m
Detected by Pingoru
Oct 20, 2026, 08:45 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 20, 2026, 08:45 AM UTC

    Start Time: 01:40AM PDT - 10/20/2026 End Time: Ongoing We are currently observing a quality degradation towards MTN (Spacetel Areeba) (417/02) in Syria (SY), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01256731

  2. resolved Oct 20, 2026, 02:15 PM UTC

    Start Time: 01:40 AM PDT - 10/20/2026 End Time: 5 AM PDT - 10/20/2026 Network issues previously reported for MTN (Spacetel Areeba) from Syria (SY) have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01256731