TeleSign incident

Operator Service Alert - China (CN) - China Mobile (460/00;02;07;28;04;08)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on September 2, 2026 affecting China, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 03:45 PM UTC
Resolved
Sep 02, 2026, 08:59 PM UTC
Duration
5h 13m
Detected by Pingoru
Sep 02, 2026, 03:45 PM UTC

Affected components

China

Update timeline

  1. investigating Sep 02, 2026, 03:45 PM UTC

    Issue: Operator - China Mobile (460/00;02;07;28;04;08) Quality degradation Start Time: 08:30 PT - 09/02/26 End Time: Ongoing Summary: We received notification that China Mobile (460/00;02;07;28;04;08) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

  2. investigating Sep 02, 2026, 06:14 PM UTC

    Issue: Operator - China Mobile (460/00;02;07;28;04;08) Quality degradation Start Time: 08:30 PT - 09/02/26 End Time: 11:10 PT - 09/02/26 Summary: We received notification that China Mobile (460/00;02;07;28;04;08) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

  3. resolved Sep 02, 2026, 08:59 PM UTC

    Start Time: 08:30 AM PDT - 09/02/26 End Time: 1:38 PM PT - 09/02/26 We received notification that the network issues previously reported by China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.