TeleSign incident

Operator Alert - Kuwait (KW) - Zain (419/02)

Resolved after 2 hours 8 minutes, affecting EMEA - All countries, on October 29, 2026.

resolved Oct 29, 2026, 03:06 AM UTC

Start Time: 5:56 PM PST - 10/28/26 End Time: 6:43 PM PST - 10/28/26 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01261997

Started
Oct 29, 2026, 12:57 AM UTC
Resolved
Oct 29, 2026, 03:06 AM UTC
Duration
2h 8m
Detected by Pingoru
Oct 29, 2026, 12:57 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating Oct 29, 2026, 12:57 AM UTC

    Start Time: 5:56 PM PST - 10/28/26 End Time: Ongoing We are currently observing a quality degradation towards Zain (419/02) in Kuwait (KW), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution. SF 01261997

  2. resolved Oct 29, 2026, 03:06 AM UTC

    Start Time: 5:56 PM PST - 10/28/26 End Time: 6:43 PM PST - 10/28/26 Network issues previously reported for Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01261997

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