Teleport incident

SSH access interruptions due to v18.2.1 rollout

Major Resolved View vendor source →

Teleport experienced a major incident on September 24, 2025 affecting Cloud Service, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 06:24 PM UTC
Resolved
Sep 24, 2025, 07:48 PM UTC
Duration
1h 23m
Detected by Pingoru
Sep 24, 2025, 06:24 PM UTC

Affected components

Cloud Service

Update timeline

  1. investigating Sep 24, 2025, 06:23 PM UTC

    Some Cloud tenants upgraded to v18.2.1 on 9/24 at 16 UTC are unable to access resources via SSH. Rollback to v18.2.0 is in progress.

  2. identified Sep 24, 2025, 06:24 PM UTC

    Rollsback to v18.2.0 is progressing.

  3. resolved Sep 24, 2025, 07:48 PM UTC

    Cloud tenants previously running 18.2.1 or 18.2.2 have been rolled back to 18.2.0.