Teleport experienced a major incident on October 20, 2025 affecting Cloud Service and Cloud Signups, lasting 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:46 AM UTC
AWS is experiencing an outage in its us-east-1 region which is impacting Teleport Cloud services in that region. Teleport clusters whose primary auth region is us-east-1 are unavailable. We are monitoring AWS and will ensure services are restored once AWS services are available. https://health.aws.amazon.com/health/status
- resolved Oct 20, 2025, 09:49 AM UTC
The issue has been resolved and all services have been restored.
- postmortem Oct 31, 2025, 05:09 PM UTC
On October 20, 2025, between 06:48 and 22:07 UTC, some Teleport Cloud customers experienced issues connecting to their cluster. These issues were triggered by an AWS outage impacting the US East region \(N. Virginia: us-east-1\). The severity of the impact was dependent on the type of Teleport Cloud deployment and where users or agents were located. * Customers with single-region auth service deployments in the US East region were unable to connect to their cluster * Customers with multi-region auth service deployments in the US East region experienced intermittent connectivity issues * Users and agents located near the US East region experienced intermittent connectivity issues For more details, please download the full RCA: [RCA: 2025-10-20 US East Region Connectivity](https://trust.goteleport.com/resources?s=ku9gorp0blta6u96pazrhw&name=teleport-cloud-rca:-2025-10-20-us-east-region-connectivity)