Teleport incident

Windows Desktop access interruptions due to v18.3.1 rollout

Minor Resolved View vendor source →

Teleport experienced a minor incident on November 17, 2025 affecting Cloud Service, lasting 13h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 01:20 PM UTC
Resolved
Nov 18, 2025, 02:55 AM UTC
Duration
13h 35m
Detected by Pingoru
Nov 17, 2025, 01:20 PM UTC

Affected components

Cloud Service

Update timeline

  1. identified Nov 17, 2025, 01:20 PM UTC

    Following Teleport Tenants’ upgrade to v18.3.1, some Teleport agents were auto-upgraded to v18.3.1 and are unable to access resources via Windows Desktop. Rollout of Teleport v18.3.1 was suspended.

  2. monitoring Nov 17, 2025, 05:26 PM UTC

    Teleport Agents that were upgraded to v18.3.1 and have Windows Desktop access configured were scheduled to be downgraded to v18.2.8 during the next configured maintenance window.

  3. resolved Nov 18, 2025, 02:55 AM UTC

    This incident has been resolved.