Teleport incident

Windows Desktop access interruptions due to v18.3.1 rollout

Resolved after 13 hours 35 minutes, affecting Cloud Service, on November 17, 2025.

monitoring Nov 17, 2025, 05:26 PM UTC

Teleport Agents that were upgraded to v18.3.1 and have Windows Desktop access configured were scheduled to be downgraded to v18.2.8 during the next configured maintenance window.

Started: Nov 17, 2025, 01:20 PM UTC
Resolved: Nov 18, 2025, 02:55 AM UTC
Duration: 13h 35m
Detected by Pingoru: Nov 17, 2025, 01:20 PM UTC

Affected components

Cloud Service

Update timeline

identified Nov 17, 2025, 01:20 PM UTC

Following Teleport Tenants’ upgrade to v18.3.1, some Teleport agents were auto-upgraded to v18.3.1 and are unable to access resources via Windows Desktop. Rollout of Teleport v18.3.1 was suspended.
monitoring Nov 17, 2025, 05:26 PM UTC

Teleport Agents that were upgraded to v18.3.1 and have Windows Desktop access configured were scheduled to be downgraded to v18.2.8 during the next configured maintenance window.
resolved Nov 18, 2025, 02:55 AM UTC

This incident has been resolved.

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