Resolved after 56 minutes, affecting Cloud Service, on July 14, 2026.
Some customers using deprecated apt or rpm managed update systems were automatically misconfigured to update agents to an unavailable version. The misconfiguration has been addressed by locking all agent versions to 18.9.1 for Cloud Tenants running 18.9.1 or 18.9.2. v18 tenants will be upgraded to 18.10.0 by end of next week and agents will update to 18.10.0 during normal scheduled maintenance windows.
Affected components
Update timeline
- investigating Jul 14, 2026, 04:36 PM UTC
We are investigating issues with agent upgrades and will provide updates here soon.
- identified Jul 14, 2026, 04:41 PM UTC
Newly created agents may fail to join a Cloud deployment. We've identified the root cause and are actively working on a fix.
- resolved Jul 14, 2026, 05:32 PM UTC
Some customers using deprecated apt or rpm managed update systems were automatically misconfigured to update agents to an unavailable version. The misconfiguration has been addressed by locking all agent versions to 18.9.1 for Cloud Tenants running 18.9.1 or 18.9.2. v18 tenants will be upgraded to 18.10.0 by end of next week and agents will update to 18.10.0 during normal scheduled maintenance windows.
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