Teleport incident

JIT connections failing for agents on versions below 18.7.6

Minor Resolved View vendor source →

Teleport experienced a minor incident on May 19, 2026 affecting Cloud Service, lasting 8h 20m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 01:59 PM UTC
Resolved
May 19, 2026, 10:19 PM UTC
Duration
8h 20m
Detected by Pingoru
May 19, 2026, 01:59 PM UTC

Affected components

Cloud Service

Update timeline

  1. identified May 19, 2026, 01:59 PM UTC

    We've identified a regression introduced in v18.7.6 that breaks the JIT flow when connecting to agents running versions below 18.7.6. The issue is present in cluster versions 18.7.6, 18.8.0, and 18.8.1, and affects a subset of customers. We are still confirming which agent types are impacted and will share a list shortly. We'll provide another update as mitigation rolls out.

  2. identified May 19, 2026, 02:27 PM UTC

    We've confirmed that the regression only affects database agents running versions below 18.7.6 when connecting to clusters on 18.7.6, 18.8.0, or 18.8.1.

  3. monitoring May 19, 2026, 06:59 PM UTC

    We are actively rolling back any customers cluster version to 18.7.4 and will continue to monitor.

  4. resolved May 19, 2026, 10:19 PM UTC

    Rollbacks to a stable cluster version have been completed successfully for all affected customers. We're now focused on developing a fix, which is expected to ship in the next version release.