TeamSupport experienced a minor incident on November 3, 2025 affecting North America 1 and North America 1 and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 03, 2025, 02:53 PM UTC
We’re aware some customers may be experiencing slowness or degraded performance in TeamSupport. Our engineering team is actively investigating and working to identify the root cause. We’ll share an update as soon as we have more information. Thank you for your patience.
- resolved Nov 03, 2025, 03:08 PM UTC
Update – November 3, 2025 Performance across TeamSupport has now returned to normal, and systems are operating as expected. Our engineering team is continuing to investigate the root cause, which appears to be related to an upstream dependency, though this has not yet been fully confirmed. We’ll share a final update once our investigation is complete. Thank you for your patience while we worked through this issue.