TEAM Software Outage History
TEAM Software is up right nowPingoru has recorded 11 incidents for TEAM Software: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 107 (0%) |
Incidents, newest first
Major September 21, 2026 Parallels Log In Issues / Errors 15m Parallels
Started Sep 21, 2026, 03:15 PM UTC· resolved Sep 21, 2026, 03:30 PM UTC
- resolved Sep 21, 2026, 03:15 PM UTC
WorkWave has investigated and resolved reports of users receiving error messages when trying to access WinTeam via Parallels. Normal access has been restored
Major June 30, 2026 BI & CreaTeam Outage 28m WinTeam, Business Intelligence (BI)
Started Jun 30, 2026, 04:02 PM UTC· resolved Jun 30, 2026, 04:31 PM UTC
- investigating Jun 30, 2026, 04:02 PM UTC
WorkWave is investigating an ongoing outage with CreaTeam and BI reporting. We are working to resolve this as quickly as possible.
- resolved Jun 30, 2026, 04:31 PM UTC
WorkWave has resolved an outage with CreaTeam and BI reporting. We apologize for any inconvenience.
Minor December 30, 2025 Resolved: Service Restoration for WinTeam and eHub 1h 45m eHub Web, Parallels
Started Dec 30, 2025, 10:00 AM UTC· resolved Dec 30, 2025, 11:45 AM UTC
- identified Dec 30, 2025, 11:45 AM UTC
We are aware of an ongoing connectivity issue affecting WinTeam and eHub platforms. We are working closely with our partners at Microsoft Azure to resolve this matter. Thank you for your patience as we work toward a full restoration of services.
- monitoring Dec 30, 2025, 02:27 PM UTC
Microsoft Azure has identified the recent service disruption as a DNS resolution conflict involving OpenDNS. This issue prevented users from connecting to Azure-hosted services, including the WinTeam and eHub platforms. We are currently seeing a broad recovery of services as the fix propagates. Our team will continue to monitor the environment closely to ensure continued stability.
- resolved Dec 30, 2025, 06:01 PM UTC
The earlier disruptions affecting WinTeam and eHub platforms have been resolved. Following a period of monitoring, we have confirmed that the OpenDNS resolution issue is cleared and full service has been restored. If you continue to experience any connectivity issues, please reach out to the Support Team.
Minor October 31, 2025 TEAM Software Phone Service Outage 1h 8m
Started Oct 31, 2025, 03:06 PM UTC· resolved Oct 31, 2025, 04:15 PM UTC
- investigating Oct 31, 2025, 03:06 PM UTC
TEAM Software is currently experiencing an issue with our internal phone system. Please email us at [email protected] and we will get back to you as soon as possible.
- resolved Oct 31, 2025, 04:19 PM UTC
The issues with TEAM Software's phone system used to call into Support has been resolved.
Major October 29, 2025 API Connectivity Issues 5h 47m Concourse API, WinTeam, Lighthouse, Hire by Workwave and 1 more
Started Oct 29, 2025, 04:42 PM UTC· resolved Oct 29, 2025, 10:30 PM UTC
- investigating Oct 29, 2025, 04:42 PM UTC
Microsoft Azure is currently experiencing connectivity issues, which are impacting Concourse (APIs), PTA, Lighthouse clock-in and clock-out functionalities, and the transfer of applicants from Hire to WinTeam. Other products may also be affected.
- resolved Oct 29, 2025, 10:40 PM UTC
Microsoft Azure has resolved its connectivity issues. All products should now be functioning normally, including payroll processing for those using Payroll Tax Automation, Lighthouse clock-in and clock-out functionalities, and the transfer of applicants from Hire to WinTeam.
Minor October 20, 2025 AWS Outage causing intermittent timeout errors when performing background checks in Hire 5h 44m Hire by Workwave
Started Oct 20, 2025, 06:40 PM UTC· resolved Oct 21, 2025, 12:25 AM UTC
- monitoring Oct 20, 2025, 06:40 PM UTC
Engineers are continuing to monitor an outage with AWS, which is causing intermittent timeout errors within the Hire background check functionality. A full service interruption occurred on Monday, October 20, 2025, from 1:54 AM to 4:30 AM CST. Hire users may continue to experience timeout errors while performing background checks. AWS is currently addressing intermittent issues.
- resolved Oct 21, 2025, 12:29 AM UTC
The AWS outage has been resolved. Hire users should be able to successfully submit background checks.
Minor October 20, 2025 AWS Outage causing Login Issues and Network Errors 10h 53m Lighthouse
Started Oct 20, 2025, 01:31 PM UTC· resolved Oct 21, 2025, 12:25 AM UTC
- monitoring Oct 20, 2025, 01:31 PM UTC
Engineers are continuing to monitor an outage with AWS, which is causing errors and login issues for Lighthouse. A full service interruption occurred on Monday, October 20, 2025, from 1:54 AM to 4:30 AM CST. AWS is currently addressing intermittent issues.
- monitoring Oct 20, 2025, 08:30 PM UTC
Engineers continue to monitor an outage with AWS, which caused errors and login issues for Lighthouse. Users should be able to log in at this time. A full service interruption occurred on Monday, October 20, 2025, from 1:54 AM to 4:30 AM CST. AWS is currently addressing intermittent issues.
- resolved Oct 21, 2025, 12:28 AM UTC
The AWS outage has been resolved, and users should now be able to log into Lighthouse without encountering errors.
Minor August 22, 2025 US Only - Lighthouse Web Platform Network Error and limited functionality 3h 30m Lighthouse
Started Aug 22, 2025, 12:59 PM UTC· resolved Aug 22, 2025, 04:30 PM UTC
- investigating Aug 22, 2025, 12:59 PM UTC
.Engineers are currently investigating network errors and limited functionality affecting the Lighthouse Web platform within the US region. Users may encounter a "Network Error" message post-login and potentially experience restricted functionality while logged in.
- resolved Aug 22, 2025, 04:31 PM UTC
Engineers have resolved the network errors and limited functionality affecting the Lighthouse Web platform within the US region.
Minor August 5, 2025 Lighthouse High Latency, causing timeout errors 8/5/25 46m Lighthouse
Started Aug 05, 2025, 08:58 PM UTC· resolved Aug 05, 2025, 09:45 PM UTC
- investigating Aug 05, 2025, 08:58 PM UTC
Lighthouse Engineers are researching a high latency issue, causing error messages when logging in to the Lighthouse application.
- resolved Aug 05, 2025, 10:58 PM UTC
This issue has been resolved. No action required, users should be able to access the application again.
Minor June 12, 2025 APAC Lighthouse Web Application - unable to log in 14h 7m Lighthouse
Started Jun 12, 2025, 11:27 PM UTC· resolved Jun 13, 2025, 01:35 PM UTC
- identified Jun 12, 2025, 11:27 PM UTC
Engineers in the APAC Region have identified an issue preventing users from logging into the Lighthouse Web application. This issue is currently under review. Updates will be provided upon resolution or when additional information becomes available.
- monitoring Jun 13, 2025, 02:09 AM UTC
A fix for the issue affecting the APAC region has been put in place. We continue to monitor as sites are coming back online.
- resolved Jun 13, 2025, 01:35 PM UTC
The issue affecting the APAC Region has been resolved. Users are now able to log into the Web Application.
Minor March 25, 2025 Parallels Login Disruption 11h 10m Parallels
Started Mar 25, 2025, 12:34 PM UTC· resolved Mar 25, 2025, 11:44 PM UTC
- monitoring Mar 25, 2025, 12:34 PM UTC
Workwave engineers were alerted that some users may have been experiencing issues while trying to establish a connection to Parallels this morning. Currently, Workwave Engineers have confirmed that new Parallels connections are being established. We will continue to monitor it.
- resolved Mar 28, 2025, 01:51 PM UTC