TEAM Software incident
Resolved: Service Restoration for WinTeam and eHub
Resolved after 1 hour 45 minutes, affecting eHub Web and Parallels, on December 30, 2025.
The earlier disruptions affecting WinTeam and eHub platforms have been resolved. Following a period of monitoring, we have confirmed that the OpenDNS resolution issue is cleared and full service has been restored. If you continue to experience any connectivity issues, please reach out to the Support Team.
Affected components
Update timeline
- identified Dec 30, 2025, 11:45 AM UTC
We are aware of an ongoing connectivity issue affecting WinTeam and eHub platforms. We are working closely with our partners at Microsoft Azure to resolve this matter. Thank you for your patience as we work toward a full restoration of services.
- monitoring Dec 30, 2025, 02:27 PM UTC
Microsoft Azure has identified the recent service disruption as a DNS resolution conflict involving OpenDNS. This issue prevented users from connecting to Azure-hosted services, including the WinTeam and eHub platforms. We are currently seeing a broad recovery of services as the fix propagates. Our team will continue to monitor the environment closely to ensure continued stability.
- resolved Dec 30, 2025, 06:01 PM UTC
The earlier disruptions affecting WinTeam and eHub platforms have been resolved. Following a period of monitoring, we have confirmed that the OpenDNS resolution issue is cleared and full service has been restored. If you continue to experience any connectivity issues, please reach out to the Support Team.
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