Resolved after 1 hour 23 minutes, affecting The Hub, on April 23, 2025.
Our community platform vendor has implemented a fix, and is monitoring results. SmartTeach users should now be able to access The Hub. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Affected components
Update timeline
- identified Apr 23, 2025, 12:05 PM UTC
SmartTeach users are unable to access The Hub. This is due to performance issues currently experienced by our community platform vendor. Please review their status page for more details: https://status.higherlogic.com/ We'll update this incident when we receive more information. Thank you for your patience.
- monitoring Apr 23, 2025, 12:44 PM UTC
Our community platform vendor has implemented a fix, and is monitoring results. SmartTeach users should now be able to access The Hub. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
- resolved Apr 23, 2025, 01:28 PM UTC
This incident has been resolved.
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