Resolved after 7 hours 32 minutes, affecting Library Area and Teach Area and 1 more, on March 6, 2025.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Affected components
Update timeline
- investigating Mar 06, 2025, 11:48 AM UTC
Users are experiencing partial outages in SmartTeach due to issues with our service provider. We are working with our provider to resolve the issue as quickly as possible and we’ll provide updates as we receive them. We apologize for any inconvenience.
- identified Mar 06, 2025, 12:39 PM UTC
Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.
- identified Mar 06, 2025, 01:56 PM UTC
Our upstream provider continues to troubleshoot the root cause of their issue. We will provide more updates as we receive them.
- identified Mar 06, 2025, 03:01 PM UTC
Our upstream provider has identified the source of the issue and is working to remediate. We will provide more updates as we receive them.
- identified Mar 06, 2025, 04:13 PM UTC
Our upstream provider is continuing their work to remediate the issue. We will provide more updates as we receive them.
- monitoring Mar 06, 2025, 06:05 PM UTC
Our upstream provider has recovered, all services are back online, we are continuing to monitor.
- resolved Mar 06, 2025, 07:21 PM UTC
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
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