Resolved after 3 hours 43 minutes, affecting Library Area and Teach Area and 1 more, on August 21, 2025.
Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:32 PM UTC
The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.
- identified Aug 21, 2025, 06:14 PM UTC
We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.
- identified Aug 21, 2025, 07:21 PM UTC
Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.
- monitoring Aug 21, 2025, 07:47 PM UTC
Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.
- resolved Aug 21, 2025, 09:15 PM UTC
This incident has been resolved.
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