TapClicks Outage History

Current Status: We are currently experiencing an issue with the Reddit Ads connector. Some users may be encountering connection or reauthentication problems when attempting to use the service. What’s Happening: Users might face difficulties connecting to the Reddit Ads platform or may be prompted to reauthenticate multiple times. What We're Doing: We are in active communication with Reddit’s support team to resolve the issue as quickly as possible. Our team is working diligently with Reddit to address the problem, and we will provide further updates as soon as we have more information. Impact: Connection issues may occur intermittently and potential disruption in pulling recent Reddit data Next Steps: We are closely monitoring the situation and will provide updates on progress. Thank you for your patience!

Thank you for your continued patience. We understand the frustration this delay is causing, as it is impacting many of our customers that leverages the Reddit Ads connector. Unfortunately, we are still awaiting support from Reddit to resolve the issue, and TapClicks is dependent on their assistance to move forward. We will provide further updates as soon as we have more information. If you haven't already done so, we encourage you to reach out to your Reddit Representative to help escalate the matter.

Issue: We are encountering errors during the processing of DOMAIN reports from Simpli.fi due to invalid values in the ‘Time Event Date’ field for multiple clients. While previously stored data is unaffected, this issue may hinder the processing of new data. Impact: Users utilizing DOMAIN reports are impacted preventing the processing of new data of the domain reports, though previously stored data remains unaffected. ETA: This is a vendor-dependent issue. We have reported the problem to Simpli.fi and are awaiting their resolution. Further updates will follow as soon as we receive more information.

We have identified an issue impacting clients on our Big Data Package where some data and widgets are returning errors. Our team is investigating.

Impact: Data Delays for Simpli.fi-Connected Customers Monitoring We are currently observing intermittent connection issues between TapClicks and Simpli.fi, as reported by our partner at Simpli.fi. This is impacting customers whose data sources are connected to Simpli.fi via TapClicks. What you may experience: Delays in the availability of new data from Simpli.fi Historical data previously collected remains accessible and unaffected Simpli.fi has identified the issue and is actively working toward a resolution on their end. TapClicks will continue to monitor the situation closely and provide updates as we receive them. We appreciate your patience and understanding. The TapClicks Team

Description: Tapclicks is currently experiencing an outage with the X (formerly Twitter) Ads Connector. This issue is due to an external service disruption on X Ads' side, which is impacting our ability to retrieve new advertising data via their API. Impact: New data from X Ads is currently unavailable in Tapclicks. Previously imported data remains intact and accessible. Next Steps: We are monitoring the situation and awaiting further updates from X. We will provide additional information as it becomes available. Thank you for your patience and understanding.

We are currently investigating an issue affecting the retrieval of recent metrics from the Instagram API. A recent change made by Instagram appears to be causing interruptions for some users attempting to access this data. Our team is actively working to adapt to the update. We will provide further updates as more information becomes available. Thank you for your patience and understanding.

Issue Summary We are currently experiencing an issue with data ingestion from The Trade Desk connector. Specifically, some Conversions and Data Elements API reports have been disabled on The Trade Desk system side. The Trade Desk team is actively investigating the root cause. Impact This impacts users who are connected to The Trade Desk Connectors leveraging these specific reports. Please check the Data Load Status page to see whether your instance is affected. This impacts the ability to fetching new TTD data while previously stored data in TapClicks remains unaffected by this issue. Next Steps & ETA This issue is vendor-dependent. We've submitted an urgent request to The Trade Desk, who have acknowledged receipt and investigating on their end. We will share updates as soon as we receive more information from The Trade Desk team.

We have identified that there is incident going on with one of our provider is impacting clients on the BigData package. We are working closely with the provider to get the service back ASAP. This is a global incident that was reported by the BigData data engine provider. This is impacting TapAnalytics and TapReport among other services. Customers not on BigData packages are not impacted.

Issue Summary We are currently experiencing a disruption in LinkedIn Ads data retrieval due to an ongoing issue on LinkedIn’s end. This problem affects all API users, including TapClicks, and is not specific to our platform. Impact New LinkedIn Ads data for today is currently stalled. Historical data previously stored in TapClicks remains unaffected and accessible. Current Status LinkedIn has acknowledged the issue and is actively working on a resolution as a priority. We are closely monitoring the situation and will provide updates as soon as more information becomes available. Next Steps We will update this page as soon as LinkedIn resolves the issue and data processing resumes. Thank you for your patience.

We are currently experiencing an issue with our email provider that has impacted the delivery of emails out of TapClicks. As a result, some scheduled reports may be delayed. Our team is actively working with the provider to resolve the issue and ensure that all emails are sent as soon as possible. Your reports and email communication outside of TapClicks are important to us and we are we are addressing as a priority. We apologize for any inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.

We are continuing to work on a fix for this issue.

Identified: We are aware of an issue where some scheduled reports are being sent out as blank for some customers. Our team is actively working on a resolution. Impacted Services: Scheduled Reporting Impact Details: Some users may receive scheduled reports without content. We will resend emails with pdfs when ready. Dashboards are not impacted and users can export reports through the application still. We apologize for the inconvenience this is causing and are working on this as a priority. We will provide further updates as soon as we have additional information.

Simpli.fi has notified us of a potential discrepancy in the API dataset that affected select reports between November 18th, 4:30 PM (CST) and November 22nd, 12:00 PM (CST). During this period, some reports may have yielded incomplete or missing data for the following data sets: New Ads Geo-Fences Audience/Segments This issue is specific to campaigns where new Ads, Geo-Fences, or Audiences/Segments were added during the affected timeframe AND reports were generated for these campaigns. Simpli.fi has taken action to correcting this dataset. TapClicks will proactively initiate a refetch of all impacted data from Simpli.fi to ensure accurate and complete reporting. What You Should Do: If you have concerns about specific campaigns or reports generated during the impact window, please feel free to reach out to our support team. We will update this notice once the refetch is completed. Thank you for your understanding and patience as we address this issue.

Issue: We have identified on October 3rd, 2024 a issue with Meta Facebook Ads where Spend data discrepancies are impacting customers connected to the Facebook Ads Instant Connector. Impact: Only Spend metrics are affected; all other metrics are operational as expected. Cause: Facebook is aware of this issue and is actively working to resolve it. Resolutions and action currently is waiting for the Facebook Ads team. For more details and to track Facebook's progress, you can view their open ticket here: Facebook Support Bug [https://developers.facebook.com/support/bugs/1264146567913934/]. We will continue to monitor the situation and provide updates as soon as more information becomes available. Thank you for your patience.