TapClicks experienced a notice incident on October 20, 2025 affecting TapAnalytics/TapReports, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:56 PM UTC
The major AWS outage this morning is impacting all our clients on our Big Data Package. We are currently investigating to see if other clients are impacted and will post updates as they become available. Media reference: https://www.cnn.com/business/live-news/amazon-tech-outage-10-20-25-intl
- investigating Oct 20, 2025, 02:27 PM UTC
As an update, our team has identified that the following data sources were also impacted. Some of them are already showing signs of improvement and we will monitor throughout the day: - Amazon Ads - Marchex - Reddit Ads - Twilio - Viant DSP (Adelphic) - Smart Connector Email Delivery Note that other data sources/vendors that rely on AWS infrastructure, such as the Amazon delivery types in Smart Connectors, may also be impacted.
- monitoring Oct 21, 2025, 02:32 PM UTC
The global AWS outage that was impacting our vendors has been resolved, and all services are operational. We will continue to monitor performance closely. If you experience any further issues, please contact our support team at [email protected].
- resolved Oct 23, 2025, 03:55 PM UTC
No new issues related to the AWS outage on Monday have been identified as part of our monitoring in the last 2 days, so we are now closing this incident. If you experience any further issues or have any questions, please contact our support team at [email protected].