TapClicks incident

Big data package issue

Major Resolved View vendor source →

TapClicks experienced a major incident on July 8, 2025 affecting TapAnalytics/TapReports, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 07:28 PM UTC
Resolved
Jul 08, 2025, 08:37 PM UTC
Duration
1h 9m
Detected by Pingoru
Jul 08, 2025, 07:28 PM UTC

Affected components

TapAnalytics/TapReports

Update timeline

  1. identified Jul 08, 2025, 07:28 PM UTC

    We have identified an issue impacting clients on our Big Data Package where some data and widgets are returning errors. Our team is investigating.

  2. resolved Jul 08, 2025, 08:37 PM UTC

    The issue has now been resolved and widgets are loading properly on instances on our Big Data Package. We apologize for the inconvenience.