Incident Report: Google Analytics API Issues

Update timeline

1. investigating Sep 25, 2025, 07:52 PM UTC

   We are currently observing sporadic failures when connecting to Google Services APIs. Other API users are reporting similar issues, and this appears to be a problem on Google’s side. Impact This may affect TapClicks customers who are pulling data from Google services through our integrations. Customers may experience intermittent disruptions when retrieving or syncing data. Actions Taken We have reported the issue to Google Support. We are monitoring the situation closely and will update as more information becomes available. Next Update We will provide updates as soon as Google shares additional information or the situation stabilizes.

2. monitoring Sep 26, 2025, 04:19 PM UTC

   Update Fetches are successfully completing today, and we are seeing improvements in the API's performance. While we're still waiting for a confirmation from Google, the fetches are now completing as expected, and there are no ongoing disruptions. We are continuing to monitor API fetches closely to ensure everything runs smoothly. We will keep you informed of any significant changes or updates. Thank you for your patience as we work through this. Please feel free to reach out if you encounter any issues.

3. resolved Sep 30, 2025, 04:06 PM UTC

   This incident has been resolved.