Sync Outage History

Sync is up right now

Sync had 15 outages in the last 2 years totaling 82h 55m of downtime — averaging 0.6 incidents per month.

There were 15 Sync outages since July 15, 2024 totaling 82h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://sync.statuspage.io

Notice July 3, 2026

Elevated API Errors

Detected by Pingoru
Jul 03, 2026, 04:15 AM UTC
Resolved
Jul 03, 2026, 04:25 PM UTC
Duration
12h 9m
Affected: Windows DesktopLinksControl PanelAndroid Mobile ClientAdmin tools (Pro Teams)EventsMac DesktopShared FoldersiOS Mobile Client
Timeline · 3 updates
  1. investigating Jul 03, 2026, 04:15 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue. This is impacting upload and download

  2. monitoring Jul 03, 2026, 04:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 03, 2026, 04:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2026

Login and upload issues affecting a subset of Sync users

Detected by Pingoru
May 27, 2026, 05:03 PM UTC
Resolved
May 27, 2026, 05:11 PM UTC
Duration
8m
Affected: Control Panel
Timeline · 3 updates
  1. investigating May 27, 2026, 05:03 PM UTC

    We are currently investigating an issue affecting login and uploads in the Sync web panel.

  2. identified May 27, 2026, 05:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 27, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026

Elevated Errors when previewing an Excel Document

Detected by Pingoru
May 25, 2026, 02:32 PM UTC
Resolved
May 25, 2026, 05:17 PM UTC
Duration
2h 44m
Affected: Control Panel
Timeline · 4 updates
  1. investigating May 25, 2026, 02:32 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified May 25, 2026, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 25, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 25, 2026, 05:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Emergency Upstream Maintenance

Detected by Pingoru
May 05, 2026, 05:14 PM UTC
Resolved
May 05, 2026, 09:10 PM UTC
Duration
3h 56m
Affected: Windows DesktopLinksControl PanelAndroid Mobile ClientAdmin tools (Pro Teams)EventsMac DesktopShared FoldersiOS Mobile Client
Timeline · 2 updates
  1. monitoring May 05, 2026, 05:14 PM UTC

    One of our upstream providers will be performing emergency maintenance to address a network degradation impacting a subset of our users. Affected users may experience intermittent connection issues n this period. We will continue to monitor and provide updates.

  2. resolved May 05, 2026, 09:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2026

Errors when previewing MS Documents in the Control Panel

Detected by Pingoru
May 01, 2026, 06:51 PM UTC
Resolved
May 02, 2026, 01:24 AM UTC
Duration
6h 33m
Affected: Control Panel
Timeline · 3 updates
  1. identified May 01, 2026, 06:51 PM UTC

    We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

  2. monitoring May 01, 2026, 09:59 PM UTC

    A temporary fix has been implemented. We are currently monitoring the issue.

  3. resolved May 02, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 6, 2026

Login issues affecting mobile apps

Detected by Pingoru
Mar 06, 2026, 12:56 PM UTC
Resolved
Mar 06, 2026, 03:02 PM UTC
Duration
2h 6m
Affected: Android Mobile ClientiOS Mobile Client
Timeline · 2 updates
  1. investigating Mar 06, 2026, 12:56 PM UTC

    We are currently investigating a login issue affecting the iOS and Android mobile apps

  2. resolved Mar 06, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 21, 2025

Login issues affecting the Sync mobile apps

Detected by Pingoru
Dec 21, 2025, 07:56 PM UTC
Resolved
Dec 23, 2025, 07:21 AM UTC
Duration
1d 11h
Affected: Windows DesktopAndroid Mobile ClientMac DesktopiOS Mobile Client
Timeline · 6 updates
  1. investigating Dec 21, 2025, 07:56 PM UTC

    We are aware of a problem that is preventing users from logging in to the Sync iOS and Android apps and are investigating.

  2. investigating Dec 21, 2025, 07:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 22, 2025, 03:23 AM UTC

    We are continuing further investigation into the ongoing mobile login problem and can confirm it is affecting a subset of our mobile app users

  4. investigating Dec 22, 2025, 02:59 PM UTC

    We have received some reports of connection issues on the Sync Windows and MacOS apps and are investigating.

  5. investigating Dec 22, 2025, 03:37 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 23, 2025, 07:21 AM UTC

    A new release is now available for the mobile apps that have resolved the issue.

Read the full incident report →

Notice December 2, 2025

THIS IS A DRILL

Detected by Pingoru
Dec 02, 2025, 03:04 PM UTC
Resolved
Dec 02, 2025, 03:06 PM UTC
Duration
2m
Affected: Control Panel
Timeline · 5 updates
  1. investigating Dec 02, 2025, 03:04 PM UTC

    THIS IS A DRILL: We are investigating the issue.

  2. identified Dec 02, 2025, 03:04 PM UTC

    THIS IS A DRILL: We have identified the issue.

  3. identified Dec 02, 2025, 03:05 PM UTC

    THIS IS A DRILL: We are monitoring the issue.

  4. monitoring Dec 02, 2025, 03:06 PM UTC

    THIS IS A DRILL: We are monitoring the issue.

  5. resolved Dec 02, 2025, 03:06 PM UTC

    THIS IS A DRILL: This issue is resolved.

Read the full incident report →

Major November 18, 2025

Elevated Errors Accessing the Control Panel and Web Site

Detected by Pingoru
Nov 18, 2025, 01:32 PM UTC
Resolved
Nov 18, 2025, 04:18 PM UTC
Duration
2h 46m
Affected: Public Website (sync.com)Control Panel
Timeline · 5 updates
  1. investigating Nov 18, 2025, 01:32 PM UTC

    We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

  2. identified Nov 18, 2025, 01:44 PM UTC

    We have been informed that our upstream provider has identified the issue and is implementing a fix.

  3. identified Nov 18, 2025, 02:38 PM UTC

    We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

  4. monitoring Nov 18, 2025, 02:48 PM UTC

    A fix has been implemented by our upstream, we are currently monitoring.

  5. resolved Nov 18, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025

Some desktop apps are showing device is suspended

Detected by Pingoru
Oct 01, 2025, 04:01 PM UTC
Resolved
Oct 01, 2025, 05:02 PM UTC
Duration
1h 1m
Affected: Windows DesktopMac Desktop
Timeline · 2 updates
  1. investigating Oct 01, 2025, 05:01 PM UTC

    We are currently investigating an issue where the desktop app may show your device is suspended

  2. resolved Oct 01, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 26, 2025

Scheduled Maintenance

Detected by Pingoru
Jun 26, 2025, 01:42 PM UTC
Resolved
Jun 27, 2025, 01:57 AM UTC
Duration
12h 15m
Affected: Windows DesktopLinksControl PanelAndroid Mobile ClientAdmin tools (Pro Teams)EventsMac DesktopShared FoldersiOS Mobile Client
Timeline · 5 updates
  1. investigating Jun 26, 2025, 01:42 PM UTC

    We will be undergoing scheduled maintenance during this time. Users will experience elevated issues or see an error message while logging in or managing files during this time.

  2. identified Jun 26, 2025, 07:03 PM UTC

    We are working to resolve an outage in our systems, the cause has been identified and a fix is underway

  3. monitoring Jun 26, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results. Billing and subscription management features continue to be impacted.

  4. monitoring Jun 26, 2025, 10:28 PM UTC

    Billing and subscription management has been restored. A small number of users may continue to experience issues - we are continuing to work to resolve these as quickly as possible.

  5. resolved Jun 27, 2025, 01:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 18, 2025

Elevated Errors

Detected by Pingoru
Feb 18, 2025, 02:00 AM UTC
Resolved
Feb 18, 2025, 02:59 AM UTC
Duration
58m
Timeline · 2 updates
  1. investigating Feb 18, 2025, 02:00 AM UTC

    We are experiencing elevated errors

  2. resolved Feb 18, 2025, 02:59 AM UTC

    This incident has been resolved

Read the full incident report →

Minor July 15, 2024

Login and Syncing issues affecting a subset of Sync users

Detected by Pingoru
Jul 15, 2024, 05:44 PM UTC
Resolved
Jul 15, 2024, 08:33 PM UTC
Duration
2h 48m
Affected: Windows DesktopLinksControl PanelAndroid Mobile ClientShared Folders
Timeline · 5 updates
  1. investigating Jul 15, 2024, 05:44 PM UTC

    Some users maybe unable to login and manage their files. Our team is working to identify and resolve this issue.

  2. monitoring Jul 15, 2024, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Jul 15, 2024, 06:12 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 15, 2024, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 15, 2024, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →