Sync incident

Elevated Errors Accessing the Control Panel and Web Site

Major Resolved View vendor source →

Sync experienced a major incident on November 18, 2025 affecting Public Website (sync.com) and Control Panel, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:32 PM UTC
Resolved
Nov 18, 2025, 04:18 PM UTC
Duration
2h 46m
Detected by Pingoru
Nov 18, 2025, 01:32 PM UTC

Affected components

Public Website (sync.com)Control Panel

Update timeline

  1. investigating Nov 18, 2025, 01:32 PM UTC

    We're experiencing an elevated level of Control Panel and Web Site errors due to an issue with an upstream provider. We are currently investigating the issue further.

  2. identified Nov 18, 2025, 01:44 PM UTC

    We have been informed that our upstream provider has identified the issue and is implementing a fix.

  3. identified Nov 18, 2025, 02:38 PM UTC

    We are continuing to work on this issue, we are in the process of mitigating the upstream issue.

  4. monitoring Nov 18, 2025, 02:48 PM UTC

    A fix has been implemented by our upstream, we are currently monitoring.

  5. resolved Nov 18, 2025, 04:18 PM UTC

    This incident has been resolved.