Sync incident

Errors when previewing MS Documents in the Control Panel

Minor Resolved View vendor source →

Sync experienced a minor incident on May 1, 2026 affecting Control Panel, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 06:51 PM UTC
Resolved
May 02, 2026, 01:24 AM UTC
Duration
6h 33m
Detected by Pingoru
May 01, 2026, 06:51 PM UTC

Affected components

Control Panel

Update timeline

  1. identified May 01, 2026, 06:51 PM UTC

    We're experiencing an elevated level of errors when attempting to preview a MS Word or Powerpoint document and are currently looking into the issue.

  2. monitoring May 01, 2026, 09:59 PM UTC

    A temporary fix has been implemented. We are currently monitoring the issue.

  3. resolved May 02, 2026, 01:24 AM UTC

    This incident has been resolved.