Sync incident

Some desktop apps are showing device is suspended

Minor Resolved View vendor source →

Sync experienced a minor incident on October 1, 2025 affecting Windows Desktop and Mac Desktop, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 04:01 PM UTC
Resolved
Oct 01, 2025, 05:02 PM UTC
Duration
1h 1m
Detected by Pingoru
Oct 01, 2025, 04:01 PM UTC

Affected components

Windows DesktopMac Desktop

Update timeline

  1. investigating Oct 01, 2025, 05:01 PM UTC

    We are currently investigating an issue where the desktop app may show your device is suspended

  2. resolved Oct 01, 2025, 05:02 PM UTC

    This incident has been resolved.