Sync incident

Elevated Errors when previewing an Excel Document

Minor Resolved View vendor source →

Sync experienced a minor incident on May 25, 2026 affecting Control Panel, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 02:32 PM UTC
Resolved
May 25, 2026, 05:17 PM UTC
Duration
2h 44m
Detected by Pingoru
May 25, 2026, 02:32 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating May 25, 2026, 02:32 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified May 25, 2026, 02:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 25, 2026, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 25, 2026, 05:17 PM UTC

    This incident has been resolved.