Switchio incident
Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)
Switchio experienced a critical incident on August 6, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 03:12 AM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-954580
- investigating Aug 06, 2026, 03:37 AM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far.
- monitoring Aug 06, 2026, 05:30 AM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Aug 06, 2026, 05:34 AM UTC
Dear All, There was no traffic during the time of the outage, which means no transactions were impacted or failed during the incident. We have already contacted the processor and are currently awaiting their response. We will provide an update as soon as we receive any additional information from their side.
- resolved Aug 06, 2026, 07:35 AM UTC
We are pleased to confirm that the system outage was fully mitigated.