Switchio incident

Unplanned Outage of AS24 Fleet Card Management System

Switchio experienced a critical incident on September 3, 2026 affecting AS24 Fleet Card Management System, lasting 9m. The incident has been resolved; the full update timeline is below.

Started: Sep 03, 2026, 12:22 AM UTC
Resolved: Sep 03, 2026, 12:32 AM UTC
Duration: 9m
Detected by Pingoru: Sep 03, 2026, 12:22 AM UTC

Affected components

AS24 Fleet Card Management System

Update timeline

investigating Sep 03, 2026, 12:22 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-963302
monitoring Sep 03, 2026, 12:30 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
postmortem Sep 03, 2026, 12:32 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 02:22 to 02:30.
resolved Sep 03, 2026, 12:32 AM UTC

We are pleased to confirm that the system outage was fully mitigated.