Switchio incident

Unplanned Outage of Card complete Service Bank AG (DINERS Card Acceptance)

Switchio experienced a critical incident on August 5, 2026 affecting Card complete Service Bank AG (DINERS Card Acceptance), lasting 10m. The incident has been resolved; the full update timeline is below.

Started: Aug 05, 2026, 06:22 PM UTC
Resolved: Aug 05, 2026, 06:33 PM UTC
Duration: 10m
Detected by Pingoru: Aug 05, 2026, 06:22 PM UTC

Affected components

Card complete Service Bank AG (DINERS Card Acceptance)

Update timeline

investigating Aug 05, 2026, 06:22 PM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-954475
monitoring Aug 05, 2026, 06:32 PM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Aug 05, 2026, 06:33 PM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Aug 06, 2026, 03:31 AM UTC

Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 20:22 to 20:32.