Switchio experienced a critical incident on August 3, 2026 affecting OTP Acquiring Host, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Aug 03, 2026, 10:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-953791
- monitoring Aug 03, 2026, 10:35 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- resolved Aug 03, 2026, 10:39 PM UTC
We are pleased to confirm that the system outage was fully mitigated.
- postmortem Aug 03, 2026, 10:47 PM UTC
Problem detected at the issuer/processor side. They have been contacted. No reply so far. The outage was from 00:05 to 00:25.