Switchio incident

Unplanned Outage of UTA Fleet Card Management System

Switchio experienced a critical incident on April 29, 2026 affecting UTA Fleet Card Management System, lasting 22m. The incident has been resolved; the full update timeline is below.

Started: Apr 29, 2026, 08:57 AM UTC
Resolved: Apr 29, 2026, 09:20 AM UTC
Duration: 22m
Detected by Pingoru: Apr 29, 2026, 08:57 AM UTC

Affected components

UTA Fleet Card Management System

Update timeline

investigating Apr 29, 2026, 08:57 AM UTC

We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-909608
monitoring Apr 29, 2026, 09:10 AM UTC

We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
resolved Apr 29, 2026, 09:20 AM UTC

We are pleased to confirm that the system outage was fully mitigated.
postmortem Apr 29, 2026, 02:28 PM UTC

Please be advised that the recent issue was attributed to a loss of connectivity on the processor's end. The processor has not provided an official statement regarding this incident. The service interruption occurred between 10:57 and 11:07 CET.