Switchio experienced a critical incident on August 2, 2026 affecting OTP Acquiring Host, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
OTP Acquiring Host
Update timeline
- investigating Aug 02, 2026, 10:07 PM UTC
We are currently experiencing an unplanned service outage in production that might affect you. Our technical teams are actively working to resolve the issue. Internal ticket MONET+ TSGCTCNAG-953473
- monitoring Aug 02, 2026, 10:30 PM UTC
We are pleased to inform you that the system outage previously communicated has been resolved. We will monitor it.
- postmortem Aug 02, 2026, 10:30 PM UTC
Dear everyone, this outage is part of planned maintanance on the side of OTP.
- resolved Aug 02, 2026, 10:31 PM UTC
We are pleased to confirm that the system outage was fully mitigated.